What is MechSupply?
MechSupply is a UK company which organises and runs group-buys for the global mechanical keyboard community. A group-buy is where a group of people commit to purchase a product and therefore surpass minimum order quantity (MOQ) requirements.
What if the MOQ isn't hit?
If you make an order for an item and the MOQ is not hit when the group-buy closes, you will be refunded in full. If it is a group-buy with multiple options and not all of your items hit MOQ, you will be given the option whether you want just the items which did not hit MOQ refunded or the whole order.
Why does it say my connection is not secure!?
This is quirk of using a custom domain with a Big Cartel shop. The important part, checkout, is fully secure with HTTPS.
What payment options are available?
Payments can be made by credit or debit cards, these payments are processed securely by Stripe. If you cannot pay via card, please contact us using the contact page as exceptions can occasionally be made.
Is SA Vilebloom, SA DreamEater or another group-buy still available?
Unless a product is listed as sold out, it can still be purchased and will ship on the date shown on the product page.
How do I add to my existing order and save on shipping?
If you would like to add items to an existing order please send an email via the contact page with the following information: Your existing order number and a list of the kits you would like to add to your order. An invoice will be sent allowing you to purchase the additional kits.
Do you ship to my country? / how much is shipping to my country?
MechSupply and UKKeycaps ship worldwide. Shipping prices are usually around £4 to the UK and £9-10 for all other countries.
When will I receive my items?
The estimated date of shipping is shown on each product page.
Do I get a say in what group-buys are on MechSupply?
Yes! Sign up the the mailing list to receive emails containing voting forms for which items will next be available.
I don't want to wait, I want to buy something now!
Some items on MechSupply are in-stock and ready to ship. Check the status and shipping date on each product page for more information. UKKeycaps also has a variety of mechanical keyboard items in stock and ready to be shipped to you!